Shipping policy

Shipping Policy
1. Destinations

We ship worldwide.

2. Order Processing

Orders are typically processed within 5-7 business days. Orders placed on weekends or holidays will be processed the next business day.

3. Estimated Delivery Times
European Union: 5-7 days
Other destinations: 5-7 days

Delivery times are estimates and may vary due to holidays, promotional campaigns, carrier issues, customs delays, or other circumstances beyond SNAIKO's control.

4. Shipping Costs

Shipping costs are calculated and displayed before payment.

5. Tracking

Once your order has shipped, you will receive an email with the tracking link or number, if provided by the carrier.

6. Incorrect Address

The buyer is responsible for verifying the address before confirming the order. If you notice an error, please contact tmsnaiko@gmail.com as soon as possible. We cannot guarantee changes once the package has been shipped.

7. Failed Delivery or Uncollected Package

If the order is returned due to an incorrect address, repeated absence, or failure to collect the package, the actual shipping and return costs may be deducted from the refund, unless the issue is attributable to SNAIKO or the carrier.

8. Damage, Loss, or Issues

If the package arrives damaged, any product is missing, or the tracking shows an issue, please contact tmsnaiko@gmail.com, indicating the order number and attaching photographs where applicable.

9. Customs and Import Taxes

For shipments outside the applicable tax territory, taxes, duties, or handling fees may apply. Please see our CUSTOMS POLICY for details on who is responsible for these charges.